Contact us

Water enquiries

Street address:

4 Parramatta Square, 12 Darcy Street,
Parramatta NSW 2150

Mailing address:

Department of Planning and Environment - Water
Locked Bag 5022
Parramatta NSW 2124

General enquiries

Phone: 1300 081 047 (business hours) or send us a message.

Licensing and approvals enquiries

Phone: 1800 633 362 (business hours) or send us a message.

Water Infrastructure NSW

Phone: 1300 081 047 (business hours) or send us a message.

Project specific contacts

  • Dungowan Dam project – phone 1800 318 045 (business hours) or send us a message.
  • Wyangala Dam Wall Raising project – phone 1800 735 822 (business hours) or send us a message.
  • Mole River Dam project – phone 1800 560 729 (business hours) or send us a message.

Complaints or feedback about our service

If you have compliments, complaints, or general feedback about the services we provide, use the 'Your Feedback' widget on the right-hand side of the screen. Your feedback will be sent to the right team for action. We will acknowledge your feedback within three working days with more details.

Algal alert information

Contact the NSW Algae hotline, phone 1800 999 457 or visit Algae – WaterNSW

Help stop illegal water activities

While most water users follow the rules and meet requirements, some people carry out illegal water activities—sometimes these actions are deliberate and sometimes they happen because people do not know the law.

Water theft and harming a water source can threaten water supplies for legitimate water users and harm the environment, and are serious crimes.

To make a confidential report on any suspicious activities, contact the Natural Resources Access Regulator:

mouse icon report suspicious activity