4 Parramatta Square, 12 Darcy Street,
Parramatta NSW 2150
Department of Planning, Industry and Environment - Water
Locked Bag 5022
Parramatta NSW 2124
Phone: +61 2 9338 6600 (business hours) or send us a message.
Complaints or feedback about our service
If you have compliments, complaints, or general feedback about the services we provide, use the 'Your Feedback' widget on the right-hand side of the screen. Your feedback will be sent to the right team for action. We will acknowledge your feedback within three working days with more details.
Algal alert information
Contact the NSW Algae hotline, phone 1800 999 457 or visit Algae – WaterNSW
Help stop illegal water activities
While most water users follow the rules and meet requirements, some people carry out illegal water activities—sometimes these actions are deliberate and sometimes they happen because people do not know the law.
Water theft and harming a water source can threaten water supplies for legitimate water users and harm the environment, and are serious crimes.
To make a confidential report on any suspicious activities, contact the Natural Resources Access Regulator:
- on 1800 633 362 during business hours or
- via email firstname.lastname@example.org