From 1 July 2022, the Regulatory and assurance framework for local water utilities PDF, 1613.11 KB applies to local water utilities in regional NSW.

We are currently developing new guidance for sound pricing and prudent financial management. The guidance will be available in draft in August 2022, and will be finalised by October 2022.

Best practice pricing for water supply, sewerage and trade waste provides suitable pricing signals to enable customers to balance the benefits and costs of their use of water services and ensures efficient use of the services. It is required for effective and sustainable management of water supply and sewerage businesses and minimisation of customer bills.

Best practice pricing is a key requirement of the National Water Initiative (NWI), 2004 the Council of Australian Governments' Strategic Framework for Water Reform, National Competition Policy and the NWI Pricing Principles, 2010.

We provide financial planning and pricing software, expert advice, training, user support and facilitates the use of these tools by local water utilities to achieve best practice pricing.

Water supply and sewerage pricing

Water supply pricing

With water becoming an increasingly scarce resource both locally and globally, it is appropriate that local water utilities focus on influencing water demand through increasing emphasis on usage based pricing. Water utilities should provide strong pricing signals to encourage efficient water use.

It is important that all of the regional local water utilities achieve full cost recovery for water supply sewerage service.

Sewerage services pricing

Best practice sewerage services pricing involves a uniform annual sewerage bill for residential customers. For non-residential customers, a suitable sewer usage charge is required for the estimated volume discharged to the sewerage system, together with an access charge based on the capacity requirements that their loads place on the system relative to residential customers..

Liquid trade waste pricing

Best practice liquid trade waste pricing involves commercial fees and charges to encourage cleaner production, efficient use of sewerage infrastructure and compliance with the conditions of approval issued to each trade waste discharger, in accordance with the Liquid Trade Waste Regulation Guidelines (PDF, 15374.2 KB).