Contacts and additional information

Key contacts

Find a duly qualified person


WaterNSW is responsible for information about customer servicing and WaterNSW licensing, faulty metering equipment, billing (including one or two-part tariff) and trading.

Natural Resources Access Regulator

The Natural Resources Access Regulator (NRAR) is responsible for compliance and enforcement of water laws in NSW. The Metering regulations — NRAR compliance approach outlines NRAR's compliance approach in relation to the new metering requirements.

Additional information

Drought and financial assistance

The Department of Primary Industries Drought Hub contains information about the drought, including financial assistance. View a summary of available financial assistance.

Murray-Darling Basin Compliance Compact

The NSW Government has committed to implement these metering rules under the Murray–Darling Basin Compliance Compact. We will report annually on progress implementing these rules.

Previous metering-related consultation

2018 metering framework consultation

2018 water reform action plan consultation

2018 Industry technical forum