Customer service charter

Committed to our service goals

In our dealings with you, we will:

  • Be accessible
  • Communicate clearly
  • Be accurate and consistent
  • Be responsive, completing actions in a timely manner
  • Value and encourage feedback, driving continual improvement

Our actions will be:

  • Fair and impartial
  • Professional
  • Respectful
  • Accountable
  • Transparent

We value your feedback

We aim to continually improve the quality of the services we provide and appreciate any feedback you may have about our services. We encourage you to provide feedback to the specific division or branch of NSW Department of Industry directly, or our website.

When we get something wrong, we encourage you to let us know. We will try to resolve any problem quickly, explaining what we have done and why.

For more information on making a complaint please access our complaints policy.

Contact details

NSW Department of Industry
Phone 61+ (0)2 9338 6600
Fax 61+ (0)2 9338 6950