About our complaints handling process

To maintain and improve the quality of the services we provide, we are committed to addressing and resolving complaints fairly and thoroughly.

You can use our online Your Feedback form to make a complaint – the widget is on the right side of this page. This is easy to use – you can provide details of your complaint and it will be sent to the right team for action.

If your complaint is about an industry or function that we regulate rather than a service we have provided to you, please make that complaint through the relevant department.

We will acknowledge your complaint within three working days.

Complaints are handled in accordance with the External Service-Related Complaints Policy PDF, 64.98 KB.