About our complaints handling process

To maintain and improve the quality of the services we provide, we are committed to addressing and resolving complaints fairly and thoroughly.

You can use our online Your Feedback form to make a complaint the widget is on the right side of this page. This is easy to use – you can provide details of your complaint  Submit a complaint and it will be sent to the right team for action.

If your complaint is about an industry or function that we regulate rather than a service we have provided to you, please make that complaint through the relevant department.

We will acknowledge your complaint within five working days.

Our approach to complaints handling is contained in the NSW Department of Industry's Service Related Complaints Policy and Service Related Complaints Procedure.