Financial hardship concessions

We understand at times our account holders experience financial hardship impacting on their ability to pay their account on time. We encourage you to contact us early to discuss your circumstances and eligibility for assistance.

Some options that may be available to you are:

  • Postponement - an agreement for payment to be made at a later date
  • Instalment plans - an agreement for repayments to be over a specified term

Financial hardship concessions can be requested by submitting a Financial Hardship Application, with supporting documentation where required.

To enquire further about these concessions, please contact us by:

View our Debt Management policy and Guideline.