Financial concessions

Financial concessions are provided in accordance with the Crown Land Financial Concessions Policy (IND-O-254). Depending on your circumstances, some options that may be available to you are:

  • Rebates - a rebate on market rent
  • Billing frequency change
  • Refunds - the return of monies paid
  • Financial hardship concessions

To enquire about these concessions, please contact us by:

Financial hardship concessions

We understand at times our account holders experience genuine financial hardship impacting on their ability to pay their account on time. If this occurs we encourage you to contact us early to discuss the circumstances and eligibility for assistance.

Some options that may be available to you are:

  • Postponement  - an agreement for payment to be made at a later date
  • Instalment plans - an agreement for repayments to be over a specified term

Financial hardship concessions can be requested by submitting a Financial Hardship Application, with supporting documentation where required.

Further information in relation to the department’s approach to debt management is available in our policy  and guideline, or by contacting us by: