Financial concessions

Financial concessions are provided in accordance with the Crown land financial concessions policy (IND-O-254) and the Crown land debt management policy (IND-O-255). Depending on your circumstances, some options that may be available to you are:

To enquire about these concessions, please contact us by:

Financial hardship concessions

We understand at times our account holders experience genuine financial hardship impacting on their ability to pay their account on time. If this occurs we encourage you to contact us early to discuss the circumstances and eligibility for assistance.

Some options that may be available to you are:

  • Postponement  - an agreement for payment to be made at a later date
  • Instalment plans - an agreement for repayments to be over a specified term

Financial hardship concessions can be requested by submitting a Financial Hardship Application, with supporting documentation where required.

Further information in relation to the department’s approach to debt management is available in our policy  and guideline, or by contacting us by:

Billing frequency changes

The date on which payment is due may be changed by prior arrangement.

Billing frequency changes can be requested by submitting a Billing frequency change application form.


Rebates from rent are available to individuals and organisations who meet the eligibility criteria set out in the Crown Land Financial Concessions Policy (IND-O-254)

The Guideline – Crown land financial concessions gives more information about the eligibility criteria.

If you think you meet the eligibility criteria, you can apply for a rebate. Complete and return the application form that matches your circumstances. The application forms are below.

Note that the rebated rent will not fall below minimum rent.

Community groups and registered clubs

The community groups rebate supports organisations or groups whose primary purpose is to provide services or facilities for the general community, or their members, or users.

The registered clubs rebate gives a financial concession to clubs that are registered under the Registered Clubs Act 1976 and fall within the revenue thresholds outlined in the above policy.

Communication licences

The government has adopted Independent Pricing and Regulatory Tribunal (IPART) recommendations for rebates for specified user groups that occupy communication sites located on Crown land. The eligibility and exclusions for these rebates are explained in the Guideline – Crown land financial concessions.

Local councils

A local council whose holdings are used to provide facilities or services for the benefit of the general community, without charge or with only a token fee, may be entitled to a rebate on rent. This does not include those tenures used and occupied by councils for their general operational business, such as works depots and quarries.

Eligible pensioner

If you are an eligible pensioner who occupies your holding as your sole place of residence (or as an adjunct to that place of residence) and your holding is not used for any commercial purpose, you can apply for a rent rebate. Eligible pensioners are defined within the Local Government (General) Regulation 2005 (clause 134)

Rural Western Lands Leases—rehabilitation

If you are carrying out rehabilitation works on your rural Western Lands leasehold, you may be eligible to receive a rebate on your rent. Rebates are granted for the duration of the rehabilitation agreement approved by the department.

More information about rebates is available in our policy and guideline, or by contacting us by: