COVID-19 Rental Assistance

On the 24 April 2020, the NSW Government gave effect to the National Cabinet Mandatory Code of Conduct - SME Commercial Leasing Principles During COVID-19. The code sets out good-faith leasing principles for commercial tenancies, where the tenant is an eligible business for the purpose of the Australian Government’s JobKeeper programme. The code came into effect in NSW with the start of the Retail and Other Commercial Leases (COVID-19) Regulation 2020.

The Retail and Other Commercial Lease (COVID-19) Regulation [NSW] has been extended from 30 September 2020 until 31 December 2020.

Please note: all existing applicants are required to re-establish their eligibility in line with their JobKeeper extension evidence if applying for rental relief until 31 December 2020.

If you are not eligible for rent relief under the National Cabinet Mandatory Code of Conduct - SME Commercial Leasing Principles During COVID-19, provisions for Financial Assistance may still be available under the Crown Land Financial Concessions Policy (IND-0-254).

We understand that our account holders may, at times, experience genuine financial difficulty  that affects your ability to pay an account on time. If you are having trouble paying your account on time, please contact us on (02) 4920 5068 to discuss what options are available. For more information visit financial concessions.

Eligibility for rental concessions

To determine if you are eligible for the rental concession in accordance with the National Cabinet Mandatory Code of Conduct - SME Commercial Leasing Principles During COVID-19, you need to answer all of the following questions:


You don’t need to have applied for JobKeeper; you just need to prove that you are eligible to receive this payment. To check this, visit the Australian Taxation Office website.