COVID-19 Financial Assistance

Customers currently facing financial hardship due to COVID-19 restrictions can request one of the following flexible interest free payment options:

  • Pause payment obligations for 3 months
  • Payment instalments for a period up to 12 months
  • Defer payment for up to 6 months

To discuss your circumstances further and what other support options may be available, please contact us by:

Customers are also encouraged to contact Service NSW, to discuss eligibility for the government’s COVID-19 or pandemic leave disaster payment.

Service NSW can be contacted through:

Applications for rental concessions in accordance with the National Cabinet Mandatory Code of Conduct – SME Commercial Leasing Principles During COVID-19, which applied to rent from April to December 2020 have now closed.

If you have a query about this concession, please contact us by: