Interment industry

Interment refers to the placement of human remains in the earth or other structure. The term 'interment' applies to both bodily and cremated remains.

In 2016-17, there were 55,119 burials and cremations in NSW with around half in metropolitan Sydney. Over 240 cemetery and crematorium operators provide interment services across 1400 facilities in NSW:

  • Four large Crown cemetery operators provide services in Sydney, conducting around 70% of burials for metropolitan Sydney.
  • Local councils manage the majority of cemeteries in NSW, including those on Crown land, and conduct around 50% of burials in NSW but only 10% of burials in Sydney.
  • Private operators manage the majority of crematoria statewide and privately operated cemeteries in metropolitan Sydney and Hunter/Central Coast regions.
  • Community operators oversee many small, closed cemeteries, including many churchyard cemeteries in Sydney and conduct less than one per cent of metropolitan burials.

For more information about the interment industry, view our annual reports.

Code of Practice

CCNSW has approved a voluntary code for the interment industry, the Cemetery and crematorium operator code of practice 2018: Interment rights and general services.

The code covers:

  • professional conduct
  • staff capability and skills
  • provision of information and disclosure
  • product and service offerings
  • maintenance of facilities, graves, vaults, cemeteries and crematoria
  • dispute resolution.

Download the Cemetery and crematorium operator code of practice 2018

The code is voluntary and operators must have a statement on their website if they choose to adopt the code. If consumers have a complaint about an operator that has adopted the code, they should contact the operator in the first instance (preferably in writing). CCNSW will accept a complaint if the matter cannot be resolved with the operator.