First Action Plan - Focus areas

The first action plan is structured around 5 focus areas. Actions under each of these focus areas will ensure that by 2031, the department is positioned to deliver on each of the Crown land 2031 priorities.

Focus area 1 - Public value framework

We want to provide an objective public value framework to guide decision-making about the use of Crown land and assets.

Actions
1.1 Build and test a public value framework that will define, measure and report on the values generated by the Crown estate.
1.2 Develop a set of measures for reporting on the public value generated by the Crown estate.
1.3 Embed public value tools and instruments to support decision-making in the access and use of the Crown estate.

Caravan parks – how a public value framework could work

Aerial view overlooking Calypso Holiday Park and the scenic Clarence River. Credit: Destination NSWCaravan parks are an important contributor to the NSW visitor economy. There are more than 220 tourist caravan parks operating on Crown land. Caravan parks provide accommodation, jobs and opportunities, tourism and visitor experiences and supporting infrastructure for community events in regional areas. They also support the resilience of the NSW community by providing refuge during emergencies. A public value framework will capture these benefits and help guide decisions about the future location of, and investment in, these parks.

Focus area 2 - Aboriginal land rights, land ownership and native title

We want to make it easier for Aboriginal people to own, manage, access and work on Crown land.

Actions
2.1 Work with Aboriginal people to create opportunities to own, manage and access Crown land and be a preferred supplier of products and services.
2.2 Establish policies and practices that recognise Aboriginal cultural heritage on Crown land and support Aboriginal people’s connection to Country. This action will support all Aboriginal people’s participation in the management of Crown land.
2.3 Deliver resources and training to build capability in Crown land managers and users about Aboriginal rights and cultural connections to Crown land.

Appointment of Aboriginal Land Council to manage Fingal Head

Scenic coastal views from Fingal Head at sunrise. Credit: Destination NSWA new Crown land reserve is being created at Fingal Head dedicated to ‘preservation of Aboriginal cultural heritage’. Tweed Byron Local Aboriginal Land Council has been appointed to manage this culturally significant land. This appointment and creation of the new 2.3-hectare reserve recognises the Aboriginal community’s longstanding connection to this land.

Focus area 3 - Data and information availability

We want to make it easier for the public to access our data.

Actions
3.1 Identify system and data improvements to enhance customer experience and improve decision-making. Improvements will provide a more reliable, secure system, adaptable for future needs.
3.2 Improve integration with other systems by combining spatial (mapping) and other land management data relating to Aboriginal interests, tenures and reserves in the one system.
3.3 Make more departmental data and spatial information accessible to customers, government agencies, industry and the public. Publicly available maps will promote better access and use of the Crown estate.

CrownTracker system – enhancing information access

Car travelling along the Castlereagh Highway, Ilford. Credit: Destination NSWThe department is building CrownTracker, a new web-based, integrated land administration system to provide a single source of information storage. In 2020, the system enabled the release of a new web portal for non-council Crown land managers. Managers can transact with the department and capture and share consistent information about the land they manage. This improved data sharing has allowed the department to publish a new online Crown reserves directory for the public to promote community use and enjoyment of Crown land.

Focus area 4 - Asset management and land allocation reform

We want to modernise asset management and land allocation, including leasing, licensing and other forms of tenure.

Actions
4.1 Design and begin delivery of a prioritised asset management framework. Key to this will be developing a risk-based approach to building a comprehensive asset register. This will start with an audit to establish what natural, cultural and built assets are in the Crown estate, and their risks and opportunities.
4.2 Develop strategies for investment in Crown land, support appropriate economic development and respond to current challenges such as housing shortages and climate change.
4.3 Develop a climate change adaptation plan to protect environmentally sensitive land and assets, and manage risk and resource allocation.
4.4 Design and deliver training, tools and assistance for Crown land managers to better manage assets for public benefit.

Upgrading showgrounds – benefits flow from asset renewal and upgrades

Coffs Harbour ShowgroundDuring 2019–20, the department put a showgrounds safety program into action to deliver critical upgrades across regional Crown land showgrounds. $9.2 million was allocated towards urgent safety repairs at 59 sites. The NSW Government then injected a further $72.5 million as part of its COVID Stimulus funding package that has supported an additional 892 showground improvement projects at 189 showgrounds across the state. These safety upgrades support regional communities that rely on showgrounds for so many activities and as a place of refuge in times of crisis.

Focus area 5 - Customer experience

We want to make it easier to do business with Crown Lands through more modern, efficient systems.

Actions
5.1 Develop and apply a strategy to optimise customer service through more modern, efficient systems that allow for self-service and easy information access.
5.2 Review and reform customer transactions by exploring ways to streamline processes and digital capability, giving customers a range of self-service options. The department will investigate transitioning some activitiesto a dedicated customer service entity such as Service NSW and Revenue NSW.
5.3 Give customers clearer guidance by developing and aligning policies and procedures with Crown land 2031 priorities.
5.4 Contribute to regional tourism by promoting greater diversity of use and access through strategic initiatives, partnerships and networks.