About us

Who is Cemeteries & Crematoria NSW?

Cemeteries & Crematoria NSW (CCNSW) is a statutory agency created in 2014 under the Cemeteries and Crematoria Act 2013 (the C&C Act 2013) to support and regulate cemetery and crematoria operators in NSW and provide information on burial and cremation options to the public. The agency was created in response to the need for a coordinated, strategic approach to providing interment services across NSW.

The C&C Act 2013 has nine key objectives which provide the framework in which CCNSW operates. One of its main objectives is to ensure that everyone in NSW has the right to a dignified burial or cremation that is respectful of religious and cultural beliefs. CCNSW also holds a critical role in ensuring land is available for affordable and accessible burial and cremation options in NSW, now and in the future.

CCNSW assesses the burial and cremation needs of the state’s growing population and develops planning strategies to ensure there is enough cemetery space to adequately service the needs of the people of NSW, and that the services offered by cemetery and crematoria operators meet community expectations. CCNSW provides information to the public and the interment industry on relevant legislation governing burial and cremation in NSW and makes sure the industry abides by the laws.

The C&C Act 2013 has progressively commenced since 2014, with Part 4 relating to renewable interment options, commencing in June 2018. The regulation functions and powers in the C&C Act 2013 are designed to be scalable to enable the remit of CCNSW to evolve over time to address emerging issues.

CCNSW’s Vision

The vision of CCNSW is that all people in NSW have access to sustainable, affordable and culturally appropriate burial and cremation services provided in a consistent, transparent and accountable manner.

CCNSW also considers its foundation principles of respect for culture, religion, faith, dignity and accessibility as critical to its work.

CCNSW Board and Governance

CCNSW is an independent regulatory agency led by a skills-based board appointed by, and responsible to the Minister for Water, Property and Housing, the Hon Melinda Pavey MP. The Board consists of four voting members including the Chair Dr Stepan Kerkyasharian AO and seven non-voting members nominated by their respective State Government agencies and the CCNSW CEO.

CCNSW initiated broader engagement with stakeholders in 2019-20, predominantly through the restructuring of the Community and Consumer Consultative Group and the Industry Consultative Group. The groups provided CCNSW with valuable insight and advice covering a range of perspectives representing regulatory, faith-based and cultural, environmental and service-delivery viewpoints.

CCNSW Board

CCNSW is led by a statutory board appointed by and responsible to The Hon. Melinda Pavey MP, Minister for Water, Property and Housing.

Consultative Groups

The board has established two consultative groups to ensure consistent engagement and communication with the interment industry and community — the Industry Consultative Group and the Community and Consumer Consultative Group.

How does CCNSW work?

We recognise that partnerships are crucial to our success. We are committed to working with our partners to develop practical and efficient solutions to current challenges. Our close partnerships with faith-based and other community groups helps us to understand community needs for interment services, ensuring service providers respect religious practices within the confines of the law and relevant regulations.

We also provide guidance and information to help consumers make informed decisions. We work closely with cemetery and crematoria operators to develop voluntary guides such as the cemetery maintenance guide to address identified challenges. Currently CCNSW has not developed any mandatory schemes, however the C&C Act 2013 provides for mandatory schemes and instruments to be implemented in the future. Our regulatory framework provides the flexibility for this collaborative approach to ensure a well- regulated, sustainable interment industry that protects the public’s right to a dignified and affordable interment.

The role of CCNSW

CCNSW is responsible for providing regulatory oversight of the interment industry to enable services to be delivered in a consistent, transparent and accountable manner. CCNSW also provides research and information to better empower the NSW community to make decisions about burial and cremation services.

The core roles of CCNSW, taken from the objects and functions of the C&C Act 2013, can be categorised under three main pillars:

Regulation

  • oversee the consistent system of interment rights across NSW
  • develop and maintain a regulatory framework to address trends and emerging issues for the interment industry
  • ensure that cemetery and crematorium operators demonstrate accountability, transparency and integrity
  • ensure that cemeteries on public land are managed sustainably and in accordance with best practic

Customer Service

  • ensure the interment practices and beliefs of all religious and cultural groups are respected
  • promote affordable and accessible interment practices and assist the community to understand and compare the costs and service levels of burial and cremation services

Advocacy, research and information

  • holder of an up-to-date register of all cemeteries and crematoria in NSW
  • provide analysis about cemetery capacity and demand to ensure enough land is acquired and allocated to meet cemetery needs
  • promote the environmental sustainability of the interment industry

Customer Service Standards

Our Customer Service Standards outline our vision, purpose, priorities and standards.