Turdinator Plumbing clears its clogged cashflow

Image of hands with a wrench and drain pipes

Grant O’Donnell and his wife Nerissa own Turdinator Plumbing, a successful small business located in the Murray River town of Tocumwal in NSW. Despite a growing client list, they struggled to manage their business finances. “Cashflow was our biggest problem,” Grant said. “We were struggling to get clients to pay on time and had one incident where the client refused to pay at all. We really wanted to hire an employee and grow the business, but it was difficult when we didn’t know what the next month would bring.”

They reached out to a local Business Connect advisor who offered a fresh perspective on their business challenges. “Ted ran some reports on our finances and created an action plan, so we could focus our efforts on the areas that needed improving,” Grant said. “He reinforced some things we knew we should be doing but never seemed to get around to, like forecasting and cashflow analysis.”

Grant believes the Business Connect program is an invaluable resource for small business owners who want to take their business to the next level. “It’s really helped us understand the business side of things,” he said. “Ted is great at pointing us in the right direction and helping us stay accountable, so we’re motivated to grow the business, even when we’re flat out with plumbing jobs.”