Frequently asked questions (FAQs)

How we can help you

How can Business Connect support startups and small to medium enterprises?

With a network of local advisors available across NSW, complemented by specialist support, Business Connect provides the advice, skills and information you need at any stage of your business. Our advisors have the experience and knowledge to tackle a range of issues, from business planning and marketing strategy, how to access finance through to defining the best structure for your business.

Business Connect also supports disrupted industries including the Point to Point industry and businesses affected by the construction of the CBD and South East Light Rail.

Multicultural advisors are available for Arabic, Cantonese, Mandarin, Vietnamese and Korean speakers.

How can you innovate or expand your business online?

Digital specialists are available to provide expert advice on digital readiness and digital innovation, including growth hacking strategies, search optimisation, design thinking and project and automation management.

Creative specialists are available through Business Connect to provide expert advice and support tailored to startups and small and meidum enterprises (SMEs) in the creative industries.

Am I eligible for Business Connect?

If you own a business or are thinking of starting a business in NSW then Business Connect can help. This includes social enterprises, co-operatives and trusts.

You must be a resident of New South Wales and/or have your business premises located in New South Wales.

If you are eligible for support under the New Enterprise Incentive Scheme (NEIS), you should complete the NEIS Program prior to getting support under the Business Connect program.

How much does Business Connect cost?

The first four hours of one-to-one business advice is free.

Workshops, seminars and further advisory sessions are affordable and highly subsidised by the NSW Government. You will pay a small contribution per event or hour.

Your Business Connect service provider will inform you of any fees before support is provided and arrange payment of any applicable fees directly.

Client Contribution Fees

One-to-one business advice 
Regional areas $25 per hour or $125 for 6 hours
Metro Sydney or Specialist Advisors $49 per hour or $249 for 6 hours
Workshops, seminar and events 
Regional areas $25 per event
Metro Sydney or Specialist Advisors $49 per event

Exemptions: Note there are no fees for selected disrupted industries (this includes the taxi and hire car industry, Point to Point industry and businesses affected by the construction of CBD and South East Light Rail).

How much support can I access under Business Connect?

You can access up to a maximum of 34 hours of support.

Can I book a longer appointment?

Your advisor may recommend a one hour advisory session. If it is more convenient for you to have a longer session, please let them know at the time of booking.

How can I make an appointment?

Register online or call 1300 134 359 to book an appointment with a trusted advisor in your local area.

Register now

Can I request a male or female business advisor?

Yes. If you would prefer an advisor of a particular gender for cultural reasons, tell the organisation when making a booking. If there is no suitable advisor available locally, you can choose to book with another advisor by phone or video conference.

What should I do if I know the Business Connect advisor?

If you realise you know the advisor, you can decide if you want meet with them or see someone else. If you do not want to continue, contact the organisation and request another advisor.

Can I choose any advisor?

Yes. You can book a session by phone or video conference with any Business Connect advisor. If you would prefer to travel to another region to meet them in person, you can do so. Download a list of Business Connect service providers.

How do I provide feedback on Business Connect services?

After your first advisory session or workshop you will be asked to complete a short survey to provide feedback. If you would like to provide additional feedback you can contact the Department of Industry.

What grants or other government assistance is available for my business?

Your Business Connect advisor can assist you to locate any additional support that may be available for your particular business circumstances. The Commonwealth Government’s free Grants & Assistance Finder can also help you locate grants and assistance that may be available to your business.

How do I become a Business Connect advisor?

Advisors need a range of skills and experience, including experience running their own business, a business-related qualification and management, and consulting or advisory experience. Each organisation delivering Business Connect services will recruit personnel where vacancies arise.

What other government support is available?

If you are starting a business, find out more about how the NSW Government supports businesses.

If you want to grow your business, find out more about how the NSW Government supports businesses.

How do I access translation services?

If you need an interpreter, please call the Translating and Interpreting Service on 131 450 for the cost of a local call and tell the operator the language you speak.