A clear view of small business success

Window being cleanedKevin Galea knows that in business, a first impression can be the difference between a loyal customer and a missed opportunity. His window cleaning business, SqueegeeMEclean, looks after more than 140 customers in Parramatta on a regular basis.

Kevin first noticed the Business Bus in the centre of Parramatta Square, but it wasn’t until he began the process of hiring new staff that he reached out for business advice.

“Finding the right people was so hard. I would hire someone and spend time training them, before realising they weren’t a good fit for the business,” he said. “It became a vicious cycle and I spent more time trying to manage staff than look for new business. This went on for about six or seven months before I decided to reach out to the Business Connect program.”

Kevin was placed in the expert hands of Robert Green, a Business Connect advisor with more than 45 years’ experience in small business. “Bob played an important role in the recruitment process, giving me advice on what to look out for and high-level oversight every step of the way,” he said.

Thanks to Robert’s support and advice, Kevin was able to hire two staff who now deliver exceptional service and results for SqueegeeMEclean’s clients. He now meets with Robert on a monthly basis, to make sure his business continues to grow and he stays accountable every step of the way.