Customer service charter
Committed to our service goals
In our dealings with you, we will:
- Be accessible
- Communicate clearly
- Be accurate and consistent
- Be responsive, completing actions in a timely manner
- Value and encourage feedback, driving continual improvement
Our actions will be:
- Fair and impartial
We value your feedback
We aim to continually improve the quality of the services we provide and appreciate any feedback you may have about our services. We encourage you to provide feedback to the specific division or branch of NSW Department of Industry directly, or our website.
When we get something wrong, we encourage you to let us know. We will try to resolve any problem quickly, explaining what we have done and why.
For more information on making a complaint please access our complaints policy.
NSW Department of Industry
Phone 61+ (0)2 9338 6600
Fax 61+ (0)2 9338 6950
Send us an email.
See a full list of our agency contact details.