Paying an invoice

You can pay invoices issued by us using Visa, Mastercard, American Express and Diners Club card or Direct Debit.

Please ensure you have the following details when making a payment:

  • Customer number
  • Invoice number
  • Total amount of the invoice

Payment options

You can pay:

  • Online
  • By phone on 1300 738 070

Merchant fees

Please be advised that the following merchant surcharge will occur on credit card transactions: 0.4% for Mastercard and Visa, 1.5% Amex and 2.4% Diners.

Conditions of use of the payments facility

Financial transactions carried out via the above online facility are provided through an external provider, Westpac.

The Westpac system will collect your payment details, including credit card number, and will then use these details to authenticate and undertake the transaction with your bank.

You are strongly advised to familiarise yourself with the security aspects of internet transactions before using this or any other Internet-based transaction service. You should also ask your bank to explain their credit card use policy as it applies to online transactions and their Electronic Funds Transfer (EFT) Dispute Process.

Under the Westpac system, all personal details are transmitted under 128-bit Secure Socket Layer (SSL) security technology to prevent unauthorised access to the information during the transaction process.

Westpac will provide the NSW Department of Industry with the necessary details of each transaction, including the last four digits of the credit card number that are used as a reference.

At no time will the NSW Department of Industry have access to your private financial details.

All details provided to the NSW Department of Industry will be stored and managed in accordance with our privacy statement. We suggest you also view Westpac's privacy information.